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Our Expert Answers
Frequently Asked Questions
Q1. What is Little Haven?
Little Haven is an online-first baby clothing & accessories brand designed for comfort, care, and modern aesthetics. We create soft, safe, and thoughtfully crafted essentials for newborns to 5-year-olds.
Q2. What makes Little Haven different from other baby clothing brands?
We combine gentle, breathable fabrics with minimal, gender-neutral designs and practical details. Every piece is designed with your baby’s comfort in mind, and comes beautifully packaged, perfect for everyday use or gifting.
Q3. What kind of fabrics do you use?
We use soft, breathable, baby-safe fabrics (like cotton) free from harsh dyes or chemicals, ensuring they are gentle on delicate skin.
Q4. Are your products safe for newborns?
Yes. All Little Haven products are tested for quality and safety standards. They are designed to be irritation-free, wash-friendly, and suitable from the very first cuddle.
Q5. Do your clothes shrink or fade after washing?
Our fabrics are pre-tested to minimize shrinkage and maintain softness. Follow our care instructions for the best results.
Q6. How do I choose the right size for my baby?
Every product has a detailed size guide on its page. Since babies grow quickly, we recommend sizing up if you’re unsure.
Q7. Do you offer exchanges if the size doesn’t fit?
Yes. We have a simple exchange policy for unworn, unwashed items in their original packaging. Please refer to our Returns & Exchanges section for details.
Q8. How can I place an order?
Simply browse our collections, add items to your cart, and checkout with your preferred payment option. It takes just a few clicks!
Q9. What payment methods do you accept?
We accept COD, UPI, debit/credit cards, and net banking. All transactions are secure.
Q10. How long will delivery take?
Orders are dispatched within 24–48 hours and delivered across India in 2–5 business days, depending on your location.
Q11. Do you charge for shipping?
We offer free shipping above a minimum order value (mentioned at checkout). For smaller orders, a nominal fee applies.
Q12. Do you deliver internationally?
Currently, we deliver within India. We’re working on expanding internationally soon.
Q13. What is your return policy?
We accept returns within 7 days of delivery for unused, unwashed items in original condition. Refunds are processed back to your original payment method.
Q14. Can I exchange a gift I received?
Yes! If you received a Little Haven gift, you can request an exchange for size or style with our customer support team.
Q15. Do you offer gift wrapping?
Yes. Every order comes in aesthetic packaging. We also offer curated gift sets with custom wrapping and a personalized note option.
Q16. Can I send Little Haven products directly as a gift?
Absolutely! Just enter the recipient’s address at checkout and add your gift note, we’ll take care of the rest.
Q17. How can I reach customer support?
You can contact us via email, WhatsApp, or phone. Our support team is available Mon–Sat, 10 AM – 7 PM IST.
Q18. Do you have a physical store?
We are an online-first brand. This helps us keep quality high and prices fair. Stay tuned for future offline experiences!